1. Introduction
Upcycle App ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our junk removal marketplace platform.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email, phone number)
- Service address and location data
- Photos of items for removal
- Payment information (processed securely by Stripe)
- Communications with our support team
2.2 Automatically Collected Information
- Device information and browser type
- IP address and general location
- Usage data and interaction with our services
- Cookies and similar tracking technologies
3. How We Use Your Information
- To provide and improve our junk removal services
- To connect you with service providers in your area
- To process payments and prevent fraud
- To communicate about your orders and provide support
- To send promotional communications (with your consent)
- To analyze and improve our platform
- To comply with legal obligations
4. AI and Third-Party Services
We use artificial intelligence to analyze photos and provide pricing estimates. When you upload photos or provide item descriptions:
- Image data is processed by Anthropic's Claude AI for item analysis
- We minimize personal information sent to AI services
- Address data is partially anonymized before AI processing
- AI-generated estimates are reviewed for accuracy
We also use the following third-party services:
- Stripe: Payment processing and provider payouts
- Supabase: Database and authentication services
- OpenAI: ChatGPT integration for customer support
5. Information Sharing
We may share your information with:
- Service Providers: Junk removal providers who fulfill your requests
- Payment Processors: Stripe for secure payment handling
- AI Services: For photo analysis and pricing (minimized data)
- Legal Requirements: When required by law or to protect rights
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate security measures including:
- Encryption of data in transit (HTTPS/TLS)
- Secure database storage with access controls
- Regular security audits and updates
- Employee training on data protection
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Export your data in a portable format
To exercise these rights, contact us at privacy@upcycle.app
8. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Typical retention periods:
- Account data: Until account deletion + 30 days
- Transaction records: 7 years (legal requirement)
- Photos: 90 days after job completion
- Activity logs: 90 days
9. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@upcycle.app
- Address: Upcycle App, Sacramento, CA